BEST COVID-19 CRISIS RESPONSE (UNDER 4,000 MEMBERS)
Builders Merchants Federation – BMF COVID-19 Crisis Response
The construction industry supply chain, a significant part of the UK economy, faced mammoth challenges in the Covid-19 crisis. Nightingale Hospitals needed to be built, healthcare facilities updated and the vulnerable kept warm and secure. The UK relied heavily on the supply of building materials to support the national effort.
The Builders’ Merchants Federation, represents a sizeable part of the UK economy, covering 760 members nationwide, with combined sales of £38 billion and employing 190,000 people.
Despite the scope and scale of the sector, the BMF was able to act quickly and make a positive impact to support its members – and ultimately the wider economy – through exceptional leadership during the COVID-19 crisis.
Its role was to inform members, ensure their voices were heard by Government – and to reflect the value of a membership organisation in difficult times.
The BMF’s response also centered around demonstrating how the BMF and its members pulled together to support the national effort and the power of collaboration to find solutions to the complex issued faced.
The activity was fast, responsive, and creative – and has positively raised the profile of the building materials industry and merchants nationally and locally.
Chartered Institute of Ergonomics and Human Factors – COVID-19
The Chartered Institute of Ergonomics & Human Factors (CIEHF) responded to the first wave of COVID-19 by setting up a Gold-Silver-Bronze command structure in April 2020. Over 100 members volunteered to support projects in response to Covid-19 issues.
To ensure our guidance was well read we created Interactive infographics to maximise the user experience and help get complex information across more easily.
The model established for creating rapid responses was transformative it has influenced the way the CIEHF now works making us more agile. our members and partners have adopted this rapid collaborative way of working.
here is what one collaborator said……
Dr Cheryl Crocker (Patient Safety Director of Academic Health Science Network) commented ‘During the COVID-19 pandemic [we] … launched the National Tracheostomy Programme. Three safety interventions were implemented across England to promote safer care in the hospital setting. A suite of resources were developed to include a set of Human Factors Action Cards for the 3 tracheostomy safety interventions … We have achieved 87% adoption of the 3 safety interventions across England’.
Civil Enforcement Association – Post-lockdown COVID-19 Support Plan
When the government announced a national lockdown, councils in England and Wales did not have a national policy for local revenue recovery. CIVEA quickly acted to provide leadership in the form of best practice guidance that enforcement firms could share with their local authority clients. It instructed agents on how to respond to higher incidence of vulnerability and guided local councils on operational resilience. This was enhanced by the groundbreaking Post-lockdown Support Plan, which was developed with the support of Ministers across departments and set a template for public debt collection. The Post-lockdown Support Plan was a proactive response to an exceptional situation. It set new standards with an online training programme designed and developed in weeks, which enabled enforcement visits to resume safely and responsibly. The Government response was universally supportive: “We appreciate CIVEA’s ongoing support to the national COVID-19 response…on behalf of colleagues across government, I would like to thank you and CIVEA’s members for what they are doing to help us during this crisis.” (Rt Hon Penny Mordaunt MP, Paymaster General, Cabinet Office, July 2020)
Independent Healthcare Providers Network – COVID-19 response
IHPN led the independent health sector’s response to covid19, most notably in brokering, in just a matter of days, the historic agreement whereby the entire capacity of the independent hospital sector – 8,000 beds, 1200 ventilators, and 20,000 staff (as well as 33 scanners and 300 radiographers and clinical staff of the independent diagnostics sector) – have been made available to the NHS on a not-for-profit basis. To ensure the NHS and independent sector could work side by side and deliver seamless patient care, IHPN led on an ambitious programme of work, setting up an independent sector Hospital Taskforce to look at all aspects of the partnership with dedicated workstreams set up to look at clinical, operational, workforce, legal/regulatory, supply chain, commercial and communications issues relating to the contract and help providers navigate through this new world. IHPN’s tireless efforts to support members during the pandemic have not only enabled hundreds of thousands of patients to get the treatment they need but will also have a lasting legacy and ensure a cultural change so that the two sectors – often seen as having competing interests – can work together in the best interests of patients and the country.
Railway Industry Association – PR & PA and Policy
The Railway Industry Association (RIA) is the main national UK trade body for the railway industry. It represents some 300 rail companies. Coronavirus brought a halt to ‘business as usual’ for the rail industry. Although RIA didn’t envisage at the start of the year that ensuring the wellbeing of our sector would be the key lobbying campaign for 2021, as soon as national lockdown struck in March we realised we needed to do all we can to support RIA members. Over the March lockdown, RIA adapted quickly, securing meeting with Ministers, getting briefings to members and ensuring their concerns were raised with clients and Government. We created an online hub for the latest information, and lobbied for more engagement from bodies like TfL and train operators. RIA delivered a number of key wins, including getting rail workers accepted as key workers, helping rail work to restart in Scotland and laying the groundwork for rail to be seen as a key sector for the economic recovery.
As a result, RIA saw its member satisfaction scores hit the highest ever, held more online events than ever before and saw a massive 103% increase in attendance.
The Manufacturing Technologies Association – MTA Wellbeing
The MTA has been very conscious of the vast strains that have been placed of staff during the past year on top of the pressures already present in day-to-day working life.
It has been our aim to create a culture of acceptance within our organisation, making sure everyone knows that “it is ok not to be ok” as the first step in being to help someone is acknowledging there is a problem. Behind this the MTA has carefully constructed a network of support measures- internal and external to make sure that when a staff member reaches out for help the system is there ready to offer them the help and guidance they need for whatever issues they are facing.
We are hoping that once MTA Wellbeing has become firmly established within the MTA we will be able to expand it and offer further guidance to our members in promoting better mental health and wellbeing across our industry.