BEST ASSOCIATION TEAM
Association for Project Management – Service Innovation
APM’s Service Innovation team is responsible for delivering services for APM to members and non-members alike, including Qualifications, Membership, Accreditation and Chartered status. It also identifies new ways of working with customers and enhancing services in line with demand. The team includes 22 employees. Since the start of the first UK lockdown in March, the Service Innovation team has worked together to address and overcome several key challenges whilst delivering a continuous and seamless level of customer service. The challenges include the roll out of online qualifications, setting up a remote phoneline system, digital first delivery and a deferred payment scheme for members.
Addressing the challenges the team has face has involved a high level of cross-training and support from across the whole team. The resultant benefits to APM and its membership due to the team’s actions has been to help retain and protect membership numbers and revenue during a very difficult time. The recent roll out of its online qualifications has meant that qualifications can continue to provide a crucial revenue stream, as well as providing a route for project management practitioners to further their professional development within a challenging job marketplace.
Association of British Insurers – Member Relations, Partnerships and Events team
The ABI Member Relations, Partnerships and Events team is a close-knit, hard working team of six at the Association of British Insurers, the voice of the UK’s world-leading insurance and long-term savings industry. Despite a number of challenges throughout 2020, they worked collaboratively to deliver an exceptional member service, with highly satisfied members, stakeholders and sponsors. Their events calendar was turned upside-down when Covid-19 forced them to cancel all events from March 2020. Before the Covid-19 pandemic, the ABI only ran physical events as this was their audience preferred delivery format. Between April and December 2020, they re-engineered their physical events into 25 webinars, retaining existing events sponsorship and even acquiring new event sponsors by delivering digitally the same high-quality content and calibre of speakers. By the end of 2020, they delivered more events than they had planned at the start of the year. They have collaborated with colleagues across the organisation to increase member communication and adapted their value proposition, resulting in extensive positive feedback and member retention in 2021. They overcame resourcing obstacles for both their flagship Tax Convention Week 2020 and most recently, their very successful Annual Conference 2021 using innovative ideas, hard work and effective communication.
Association of Corporate Treasurers – All staff
The Association of Corporate Treasurers is the membership body for those who have been working at the ‘financial frontline’ during COVID, as these are the people that manage the cash and ensure the liquidity (i.e. survival) of the organisation.
The challenges we faced as a team were: to support our members in terms of technical issues as well as mental wellbeing; to ensure the ACT’s survival in order to serve our members, when a third of our income was under threat due to the impossibility of holding physical events; to pivot to delivering content and networking in a virtual world, with a reduced team and short deadlines; and to progress other projects for the benefit of members.
We would like to nominate the whole team at the ACT for an award. When we were struggling financially every single staff member volunteered to take a 20% pay cut for 6 months, despite this hitting many quite hard. They engaged fully in supporting each other, some taking on additional member-facing tasks, others helping out when someone wasn’t well. The whole team pulled together to innovate, stay agile and we became closer than ever which you can see from the smiling faces attached.
Chartered Institute of Public Relations – All staff
2020 was a transformational year for the CIPR, that saw staff collectively jettison many of their established ways of working we the organisation made a rapid transition to working virtually on a permanent basis. All key targets for the year were met, and much else of value to our members delivered thanks to the creativity and collaborative working of our entire staff team. We have no prima donnas an no passengers – just a textbook example of a mix of people who turn out, in a crisis, to be able to do more than they had ever imagined possible.
Foodservice Equipment Association – All Staff
FEA have worked hard at all levels to deliver and maintain a more effective structure for its operation with clear responsibilities; a member facing role; a fully resourced, more efficient and skilled secretariat and full alignment to meet and exceed the vision and strategy for the association.
Through this approach the team have enhanced output and communication frequency, and have made it easier for members to pose questions and concerns. The closer interaction between different Product Groups and Committees has resulted in a more refined and impactful support strategy.
The Meetings Industry Association – Meetings Industry Association Team
The work of the Meetings Industry Association’s exceptional team implementing a simultaneous government, media and member relations strategy alongside the creation of a comprehensive suite of best practice tools, has been highly commended for supporting the industry and encouraging a swifter partial reopening of the business meetings and events sector.
The team’s top-down approach and primary research and insight has helped aid government understanding of the industry that normally contributes a significant £70bn to the economy each year.
The team’s business support package has been widely used and, unlike its competitors, its comprehensive ‘Roadmap to reopening and operating safely’ has been specifically signposted in the official Visitor Economy guidance as best practice.
The team is currently playing a key role collaborating with government towards the creation of an operational blueprint that will enable the return of physical events in front of live audiences across the UK.
As a result of the team going above and beyond, the association has maintained 95.66% of its members and satisfaction levels remain high, while it has also achieved the largest share of media voice firmly cementing its position as the leading and guiding light for the entire business meeting and events sector.
The Pensions Management Institute – Senior Leadership Team
Founded in 1976, the Pensions Management Institute (PMI) is the UK’s largest and most recognisable professional body for employee benefit and retirement savings professionals, supporting over 6,500 members. The PMI promotes excellence through a range of services for the benefit of members, the wider economy and society as a whole.
As a Leadership team, one learns to cope with the art of ‘plate spinning’. When the COVID-19 pandemic first hit, similarly to all employers, we had to act quickly and work together to ensure that we continue to strive towards achieving our five key objectives and goals, but also adapt appropriately as an organisation to keep afloat during such an uncertain time for many.
As an organisation, our main priorities during the pandemic were to ensure that our members continued to receive their benefits and be provided for; that our many students would still have the opportunity to sit the examinations that they had studied tirelessly for; and to continue working successfully with our partners.