BEST ASSOCIATION LEADERSHIP
Chartered Institute of Ergonomics and Human Factors – Dr Noorzaman Rashid Chief Executive
Noorzaman has brought to the CIEHF an agile, inclusive, innovative and motivating style of leadership. He is relentless in making things happen and uses his Yorkshire humour and personality to cajole others to get involved. He balances this with a tougher approach to setting, monitoring and delivering agreed targets. His popularity amongst members is extremely high, many want him to join their working groups “his positivity and willingness to support members inspires people”.
It is fair to say that Noorzaman has brought new life into the Society and in a very short time has transformed it into an internationally proactive scientific body, liberating and harnessing the expertise of its membership, putting it at the heart of International Human Factors. In less than 18 months there is no end of people who admire what he has achieved and want to learn from him.
Chartered Institute of Public Relations – Senior Leadership Team
The CIPR’s leadership achieved outstanding results in the 2020 crisis: we met our original budgeted target surplus of £134k. Along the way we reduced our fixed costs and increased our reserves from £690k to £956k.
We recruited more members in 2020 than in 2018 or 2019. Our retention rates remained high, reaching an all-time peak of 86% in January 2021. We started 2020 with 9,243 members and we ended it with 9,302.
Working our way through this crisis has had a powerful binding effect, on us as an SLT team, on all our staff, on our members and between members and staff.
Some organisations had a productivity drop from virtual working, but we experienced the opposite – a huge surge of energy, creativity and determination that has drove us all through 2020 with very high levels of confidence. Our midyear member survey showed that 65% of our members and 85% of our volunteers had recommended CIPR membership to a friend or colleague during the year. We didn’t just survive 2020 we came out in excellent shape.
Railway Industry Association – Darren Caplan, Chief Executive
Darren Caplan, Chief Executive, joined the Railway Industry Association (RIA) as Chief Executive in January 2017. Since then, he has led the team with a mission to promote rail supply sector growth, increase RIA’s visibility amongst political and stakeholder decision-makers and influencers, and ensure RIA develops into the very best and award-winning association for its members.
Darren’s key qualities as a leader include his vision, communication skills, his gratitude towards his team and his passion.
The results speak for themselves, since Darren joined:
– RIA’s Membership has increased from 190 members to over 300.
– In December 2020, RIA recorded its highest ever member satisfaction scores, with 84% of members now saying they are either ‘really or quite happy’ with their membership. The satisfaction score of ‘really happy’ (the highest category) has risen from 34%, when Darren started, to 52% in 2020.
– 88% said they believe RIA is playing a leadership role as the voice of the UK rail supply community, and 85% said RIA has been performing really or quite well as the ‘go-to’ body for advising on Government policy.
Society for Education and Training – Martin Reid
The Society for Education and Training (SET) is the membership body dedicated to professionals working across further education, technical teaching and training. Since joining, Martin Reid has redefined SET’s mission and vision, and steered the organisation into the career companion for all further education professionals. Martin has reinvigorated the member brand, the benefits offered, and how SET meets its members’ needs.
Under Martin’s leadership and a robust three-year strategy, SET has launched an award-winning annual conference, embarked on an ambitious technology project and large-scale research within the sector, created a new brand and overhauled its governance.
Martin is driven and passionate about the organisation’s aims, it’s members and his team. The membership has grown by 20% since he joined and maintained a 4% year on year growth during the coronavirus pandemic and we believe his vision will continue to take SET from strength to strength.
The Pensions Management Institute – Senior Leadership Team
Founded in 1976, the Pensions Management Institute (PMI) is the UK’s largest and most recognisable professional body for employee benefit and retirement savings professionals, supporting over 6,500 members. The PMI promotes excellence through a range of services for the benefit of members, the wider economy and society as a whole.
As a Leadership team, one learns to cope with the art of ‘plate spinning’. When the COVID-19 pandemic first hit, similarly to all employers, we had to act quickly and work together to ensure that we continue to strive towards achieving our five key objectives and goals, but also adapt appropriately as an organisation to keep afloat during such an uncertain time for many.
As an organisation, our main priorities during the pandemic were to ensure that our members continued to receive their benefits and be provided for; that our many students would still have the opportunity to sit the examinations that they had studied tirelessly for; and to continue working successfully with our partners.