2019

Association for Project Management

British Damage Management Association Chartered Institute of Environmental HealthChartered Institute of Payroll Professionals

In January 2019, the CIPP was forecast to achieve loss against budgeted income for the financial year, which runs from 1 July-30 June. As a direct result of the teams coming together, changed processes and the new membership campaign, we have turned this around and achieved the budgeted income target, and a 12% membership growth. The CIPP leadership team had a close eye on performance and regular communications with employees at all levels which has led to us:

Achieving budgeted income, despite forecasting a loss six months into our financial year
Raising the professional standing of our members and payroll overall through the success of the Be Payroll campaign
Achieving growth in all areas of our business, including a 12% membership growth
Having engaged and active members providing us with valuable feedback and ideas for new products and services to ensure that we are meeting their changing needs

National Association of Funeral Directors

The NAFD is recognised as the voice of the UK funeral profession, representing 4,100 funeral homes and it has one overarching objective: to help funeral directors care for bereaved families. The NAFD team might be small, but it punches well above its weight. For example:

-responding to numerous government consultations, campaigning for change and securing meetings with ministers in the Department of Health, DWP and officials from HM Treasury.
-representing the profession at a wide variety of events and provides information/support to the public.
-organising the biennial National Funeral Exhibition which brings the UK and international funeral profession together.
-overseeing the Diploma in Funeral Directing and Diploma in Funeral Arranging/Administration, which are quality approved by the Open College Network. Almost 1,000 students have studied for an NAFD Diploma since 2012.
-securing regular coverage in all major national print, broadcast and online titles and regularly fielding funeral directors to act as expert witnesses in response to breaking news.
-pioneering the use of independent/authoritative data to understand consumer views about funerals – commissioning YouGov to undertake extensive surveys in 2016 and 2018.
-inspecting more than 2,000 funeral homes each year to ensure they are abiding by the NAFD’s Code of Practice.

National Landlords Association

The National Landlords Association (NLA) is the UK’s leading organisation for private residential landlords, with 41,000 landlord members, ranging from full-time landlords with large property portfolios to those with just a single letting. NLA membership helps landlords make a success of their lettings business by providing a wide range of information, advice and services. The NLA campaigns for the legitimate interests of landlords by seeking to influence decision-makers at all levels of government and by making landlords’ collective voice heard in the media. It seeks to raise standards in the private rented sector (PRS), while aiming to ensure that landlords are aware of their statutory rights and responsibilities.

The NLA has grown its membership base over the last year and changed its way of working to become more member-centric. In the NLA Member Satisfaction Survey, completed in November 2018, 91 percent of members were satisfied with their membership and 92 percent said it was good value for money, including 47 percent who said it was very good value. Meanwhile, 96 percent of members said they were likely to renew their membership.

British Coatings Federation

We are BCF (British Coatings Federation) – a small but powerful trade association with a purpose to sustainably develop and grow the UK’s coatings, printing inks and wallcoverings sectors to the benefit of our members and society in general. We have a proud 100 year heritage but are forward-facing in championing the technologies and people who will grow our sector and improve its sustainability.

British Educational Suppliers Association

The British Educational Suppliers Association (BESA) has undergone a radical transformation since 2016 under new Director General, Caroline Wright resulting in membership hitting an all-time high, and a member satisfaction net promoter score of 67. Members enjoy a huge range of benefits from over 20 market research reports each year, seminars, networking events and insight days all part of the mix. Our work alongside government has resulted in Caroline attending the trade mission to China in January 2018 alongside the Prime Minister, and two joint initiatives with the DfE – LearnED Roadshow and LendED lending platform. Both were promoted in the 2019 DfE EdTech Strategy, further endorsement of BESA membership being a kitemark for quality, trusted providers. Our international work has also expanded with the number BESA members attending international events increasing 16% year on year since 2016. We have also launched several high-profile international events ourselves, in regions where none previously existed, including GESS (Gulf Education Supplies & Solutions Show) and this year, BESS Vietnam. Other initiatives included our Resource our Schools campaign that helped lobby for the additional £400m funding for schools announced late last year, and the launch of the Women in Education Working Group.

Builders Merchants Federation

The BMF vision is “To enable our Members to Build Excellence in Building Materials Supply”. The Teamwork by Regional Managers – to develop much closer relationships with members and understand their requirements – and by Head Office personnel to respond and develop programmes to meet those needs, have brought us closer to that vision. We have demonstrably greater engagement: Between January 2018 and June 2019, the BMF Regional Centres of Excellence hosted a total 96 events attracting 1,338 delegates. We have business KPIs that are presented at each BMF Board meeting and focus on membership numbers, key event attendances, training and membership services income. We have introduced a valuable new Regional subset to our unique BMBI sales data, exclusively available to members. We are promoting the industry with legislators through a programme of constituency MP visits to members’ operations. This year BMF membership increased by a further 7%, from 650 to 684, illustrating our recruitment and retention strategies are working. The Teamwork demonstrated in all of these achievements is worthy of this Award.

Charity Retail Association

We are a non-for-profit membership organisation and the only body in the UK that represents the interests of charity retailers. Our members run more than 9,000 shops between them. Generating more than £295m per year in funds and harnessing the skills of more than 230,000 volunteers nationwide, charity retail promotes charitable causes and an environmentally sustainable retail experience. We work to:

1. Influence and monitor legislation and regulations that affect charity retailing.
2. Promote the benefits of charity retailing to the environment, the community and to charity.
3. Be the major source of expertise and up-to-date information on issues affecting the charity retail sector.
4. Promote good practice.
5. Work closely with other relevant organisations to support our members.

Our vision is a successful charity retail sector in the UK, actively promoted and supported by us.

Comité International Radio-Maritime

Over the last five years, CIRM’s transformation from passive observer association into a dynamic and proactive technical body, has resulted in internationally recognised and ‘go-to’ authority on maritime technology matters. Well received by the worldwide maritime community and strong in its ability to impart all manner of technical and trend knowledge to the wider community, CIRM’s ultimate aim is to maintain and improve the state of the maritime economy, condition of sea traffic and the safety of life at sea, with continual support from the UN regulatory agencies worldwide where CIRM holds Consultative Status, CIRM is flourishing in the currently highly pressured maritime economy and various market places.

Railway Industry Association

The Railway Industry Association (RIA) represents 280+ companies in the rail supply community. Over the past year, RIA has built upon its work to deliver an ‘A+’ trade association, with a focus on delivering for members and building a bigger and better rail supply industry. RIA has developed into a highly effective trade body, with a focus on delivering for members and the wider industry. It has cultivated a welcoming environment for staff and members, where new ideas and inventive solutions are welcome. This has allowed the team to build on past successes, and continually develop. RIA has developed the voice of the rail industry to senior political and stakeholder groups. Through lobbying campaigns, complementary media engagement and responding to issues of relevance to rail, RIA has significantly increased its profile. And it has worked to respond to issues arising in the rail industry, in order to ensure the rail supply chain is heard as decisions about the future of the sector are made.

Association of Corporate Treasurers – Senior Leadership Team

The ACT’s Senior Leadership Team has delivered fantastic outcomes through great collegiality and teamwork. The ACT’s mission is to embed the highest standards of professionalism and integrity in the treasury world, and act as its leading advocate. A not-for-profit with Royal Charter, we set the global benchmark for treasury excellence and lead the profession through our internationally recognised qualifications, defining standards and championing CPD. We have 6-7,000 members, but a much larger stakeholder group of c75,000. I joined the ACT in February 2017, and today the SLT is a great mix – ‘longtimers’ and new. We have improved the gender balance (now 3 men vs 1) and each member has the success of the team in their objectives and contributes fully to all strategic discussions.

Team achievements have been outstanding in all areas: membership renewal rates and enhanced member engagement; new website launch; improved and leading-edge assessment systems; positive influence on regulators/banks, representing the ‘real economy’; our impactful, growing event agenda. The team has worked tirelessly and is now implementing a new CRM and other initiatives alongside the day job. The team’s ‘USP’ is their support for each other and the wider team who say ACT people are the best!

Builders Merchants Federation

The BMF vision is “To enable our Members to Build Excellence in Building Materials Supply”. The Teamwork by Regional Managers – to develop much closer relationships with members and understand their requirements – and by Head Office personnel to respond and develop programmes to meet those needs, have brought us closer to that vision. We have demonstrably greater engagement: Between January 2018 and June 2019, the BMF Regional Centres of Excellence hosted a total 96 events attracting 1,338 delegates. We have business KPIs that are presented at each BMF Board meeting and focus on membership numbers, key event attendances, training and membership services income. We have introduced a valuable new Regional subset to our unique BMBI sales data, exclusively available to members. We are promoting the industry with legislators through a programme of constituency MP visits to members’ operations. This year BMF membership increased by a further 7%, from 650 to 684, illustrating our recruitment and retention strategies are working. The Teamwork demonstrated in all of these achievements is worthy of this Award.

Law Society of Scotland – Anti-money laundering team

Comprised of just three full time employees, the Law Society of Scotland’s AML team have responded to the changing regulatory landscape and delivered against a challenging set of objectives. They carried out the Society’s first AML Certification process demonstrating openness and integrity along the way, resulting in the profession’s cooperation and a 100% completion rate. They adhere to a risk-based strategy and approach to supervision, which best serves members’ needs and most efficiently protects the public interest and they collaborate with a wide range of organisations and stakeholders sharing best practice and achieving maximum supervisory impact across the piece. They go above and beyond their sphere of expertise to engage with their customers, the legal profession, writing blogs, articles, web content and delivering presentations at AML roadshows across Scotland. They contribute to their colleagues’ healthy working lives and the Law Society’s corporate social responsibility programme and the team spirit they have developed in less than three years has enabled them to overcome challenges and resulted in their adding value greater than the sum of their parts.

National Association of Funeral Directors

The NAFD is recognised as the voice of the UK funeral profession, representing 4,100 funeral homes and it has one overarching objective: to help funeral directors care for bereaved families. The NAFD team might be small, but it punches well above its weight. For example:

-responding to numerous government consultations, campaigning for change and securing meetings with ministers in the Department of Health, DWP and officials from HM Treasury.
-representing the profession at a wide variety of events and provides information/support to the public.
-organising the biennial National Funeral Exhibition which brings the UK and international funeral profession together.
-overseeing the Diploma in Funeral Directing and Diploma in Funeral Arranging/Administration, which are quality approved by the Open College Network. Almost 1,000 students have studied for an NAFD Diploma since 2012.
-securing regular coverage in all major national print, broadcast and online titles and regularly fielding funeral directors to act as expert witnesses in response to breaking news.
-pioneering the use of independent/authoritative data to understand consumer views about funerals – commissioning YouGov to undertake extensive surveys in 2016 and 2018.
-inspecting more than 2,000 funeral homes each year to ensure they are abiding by the NAFD’s Code of Practice.

Police Federation of England and Wales – Communications Team

Turning a poor performing team into an award winning law-changing flexible bunch has been an ongoing challenge, making change against the face of resistance, with an every changing board of leaders. Work has been undertaken with small budgets and in the face of adversity (cyber-attack to name one) but the outcome is an improved communications service which has introduced a range of new channels to communicate and engage with its members.

Regional Studies Association – The RSA Office Team

The Regional Studies Association is a learned society with a global membership of academics, policy makers and practitioners from around 79 countries in the interdisciplinary fields of geography, sociology, urban planning and development studies. We organise global conferences and networking events, publish research, and provide various micro funding grants. We are a team of eight (six full time and two part time), working out of an office based in Sussex. we work to support the members of our association and individually report back to the board on progress across our different areas of expertise. We are recognised in person and across the digital divide; by our members, our board, our committees, our publishers and our social media followers, as a team of people committed not only to the present and future of our association, but also as the office team who are great friends who together achieve things far greater than we each could do individually.

Royal College of General Practitioners – Membership Team

I’m immensely proud of my team. The last 12 months have seen a huge amount of change at RCGP. An organisational restructure resulted in a new Membership department – a new Head of, Assistant Director and Executive Director of Membership joined the team in quick succession. A new Membership strategy was requested by our Trustee Board, created and approved within 3 months. And we introduced our new Salesforce CRM! Each element of this required the team to quickly adapt, embrace change and in some instances take on new responsibilities. It’s not always been easy, but the team has supported each other, taken ownership of the tasks in hand and looked forward to the new chapter in our evolution with optimism and energy. Our 2019 year-end membership total exceeded 54,000 for the first time and our retention rate remains high at 93%. While these achievements are a result of the hard-work of the entire team at the RCGP, I can confidently attribute much of this success to the professionalism, creativity and positive attitude of the Membership team. I’m lucky to work with such an amazing group of people and thank each and every one for their contribution.

The Governance Institute – ICSA Team

This nomination for the Best Association Team Award 2019 celebrates all at ICSA who collaborate to deliver a fantastic Annual Conference experience for our members, students, delegates, partners, sponsors and supporters.

Builders Merchants Federation – Regional Centres of Excellence

The BMF business strategy is centred on greater interaction with all our members – without whom, we would not exist. We are committed to providing opportunities for as many as possible to engage in our training and events. Developing Regional Centres of Excellence has not only cemented our relationships with 27 (and counting) larger members who are delighted to share their training facilities with colleagues in the industry, but has also encouraged over 1,300 people to engage directly with the BMF in the last 18 months, many of who would not have been able to do so before. The BMF have implemented a simple, low-cost initiative that demonstrably supports and encourages broader membership engagement throughout the UK.

Catering Equipment Suppliers Association – Product Forum Restructuring

Product Liaison Committees Restructuring, following the results of our bespoke member research the results determined a number of key members needs that were not being effectively met. As a result of the findings a strategic action plan was determined to increase face-to-face member engagement and ensure that they had their voices heard.

Emerging Payments Association – Women in PayTech

Project Women in PayTech provides a platform to enable and support gender balance and professional development within the payments and FinTech industry at every level through an event-led portfolio of activity, connection to a community of mentors, and access to information, guidance and research. The initiative was launched in early 2018. The event-led activity of this initiative has more than doubled in size in just one year, with highly positive feedback and engagement from all delegates. It has provided professional guidance, mentorship, and cross-industry case studies to representatives from over 100+ organisations. Supported by Visa and a number of strategic partners (including HM Treasury and the European Women in Payments Network), the goal of this initiative is to be the catalyst for a profound change in the composition of our emerging payments community, through the creation of a forum of influential women that can represent women’s interest at every level of the payments business, and wider industry. The community is proud to be composed of individuals at every stage of their career and is open and accessible to the wider payments industry. Attendees have consistently described the sessions as ‘inspirational, motivating, thought-provoking, practical and empowering’.

Finance & Leasing Association – Specialist Automotive Finance

The Finance & Leasing Association (FLA) is the leading trade body for the asset, consumer and motor finance sectors in the UK. Over 91% of all private new car registrations in the UK were financed by the FLA’s members in 2018. A key risk for the industry and consumers is the way motor finance, provided by lenders, is sold by motor retailers and brokers. In 2007, to professionalise the sale of motor finance, the FLA launched Specialist Automotive Finance (SAF) an initiative which provides free online training for motor retailers. SAF aims to improve the knowledge and professionalism of retail staff selling motor finance products, to help ensure good customer outcomes and to build consumer confidence in motor finance. In 2019 SAF has been redeveloped and expanded to provide a pathway of learning – making it easier than ever before for staff to attain the SAF Advanced level-3 motor finance qualification.

36,000 customer facing staff from 1,400 firms are registered to take the annual SAF Expert annual competency test and over 300 have obtained the SAF Advanced level-3 qualification. SAF is widely regarded as the industry standard for motor finance learning.

Law Society of Scotland – Profile of the Profession research

Our Profile of the Profession (PoP) study is a major piece of research focusing on equality and diversity issues in Scotland’s legal sector. More than 2,700 Scottish solicitors and accredited paralegals participating in our 2018 survey, giving us a huge, robust evidence base. The response rate also indicates that the legal profession understands the importance of equality and diversity. The findings underpin all of our equality and diversity work. The previous PoP survey in 2013 enabled us to complete research on the gender pay gap in the profession and develop and promote our Equality and Diversity Standards to law firms and in-house legal teams. Following the 2018 survey, we have set out 28 steps to address equality and diversity issues we have identified in the legal profession. These include:

– Promoting the benefits of flexible working
– Providing unconscious bias training to the profession
– Host a summit of leaders from across the legal profession to discuss the extent of bullying, harassment and sexual harassment and consider how together we can bring cultural change and introduce a zero-tolerance approach.
– Targeting our mentoring programme to groups which are under-represented at senior levels within the legal profession.

National Day Nurseries Association – Supporting members with new GDPR legislation

National Day Nurseries Association (NDNA) is the membership association supporting and representing day nurseries across the UK. Our Vision is for all children and families to flourish through excellent early years care and learning. Our Mission is to lead and empower the sector so that nurseries and the early years workforce deliver sustainable, high quality care and learning. General Data Protection Regulation (GDPR) legislation came into force on 25th May 2018. It was a worrying issue for our almost 7,000 members. We identified a way to support members, alleviate their fears and also drive membership growth. Our range of support was either exclusive or discounted for members. This included the only childcare-specific GDPR training available in the market, a GDPR FAQ webpage, key free resources and GDPR experts on hand to take enquiries.

NDNA’s membership initiative led to:

• 22% increase in new member recruitment
• 141% increase in returning members
• Unprecedented access of member benefits
• Record attendance at NDNA training.

This initiative allowed us to reach and support more members than ever before. As per our Mission, we can truly say we have led and empowered nurseries, helping them to avoid ruinous fines at a difficult time.

Pensions Management Institute – PMI Fellowship Network

The PMI Fellowship Network is a voluntary initiative which offers Fellows opportunities to expand their professional contacts, including giving feedback to policy makers, providing a forum to discuss achievements in their fields and discover new ways of thinking and collaboration. There are currently 18 PMI Fellowship Network Ambassadors (FNAs) who take responsibility for leading discussions at meetings and acting as the conduits between the various Fellowship Networks and PMI House. This network allows PMI to tap into the expertise of our Fellows community and further strengthen our positions as a key force in the industry. I would particularly like to express my appreciation for PMI’s FNAs for their time and expertise given to the network. Their participation has reinforced the PMI brand and the importance of member engagement. It is my hope that they will inspire more Fellows to get involved in the PMI Fellowship Network community to discover new ways of thinking and collaboration for the benefit of the wider pension’s environment.

Royal College of General Practitioners – Discover GP in 360°

RCGP has an obligation to promote and market careers in general practice not only to fulfil an ever-growing workforce need but to ensure that the College continues to grow and develop its membership through raising awareness and understanding amongst a young and aspirational audience. Research shows that students are regularly exposed to negativity towards general practice. Many other medical specialties also experience ‘denigration’ and ‘factionalism’ is widespread, but general practice is the worst affected. In response the College’s Discover GP programme aims to support, encourage and empower pupils, students and foundation doctors to encounter, explore and experience the endless opportunities a career in general practice can offer. Amongst a packed programme of activity, and in response to our research, the College developed a virtual reality experience which would allow young people to experience the role of a GP in a variety of real-life scenarios. Though in its infancy, our experience is already being used in a range of educational settings to allow young people to experience the work undertaken by GPs and healthcare professionals and give exposure to all-important GP role models.

British Coatings Federation – Minutes Matter

For decades, the red phone box has been a part of our national heritage, but in a world of smartphones, it has lost its purpose. There are thousands of red phone boxes in the UK that have been decommissioned and are falling into ruin but, through our campaign, these derelict red phone boxes are transformed, with a lifesaving purpose. In partnership with the Community Heartbeat Trust (CHT), and through the donation of iconic red paint from members, BCF helps restore unused and unwanted telephone boxes, which are converted into kiosks to house defibrillators. In 2019, that campaign hit a new milestone, with 500 total telephone boxes now restored and converted in rural locations across the UK. BCF members join the campaign, by donating red paint to renovate and transform the kiosks back to their former glory.

Law Society of Scotland – Wellbeing

In 2018 the Law Society of Scotland launched Lawscot Wellbeing, a campaign to promote mental wellbeing throughout the legal profession in Scotland. The first event happened in May 2018 during Mental Health Awareness Week. At the heart of the campaign is a resource centre which offers practical advice for our members and signposts where they can get additional support from. The campaign has included regular articles in the Scottish legal sector media and numerous speaking engagements both among the profession and other organisation. Currently we are carrying out the largest mental welfare survey of the profession. Working with our partners in the mental health charity sector and legal firms in the profession, our aim is to move mental wellbeing from a campaign to cultural norm and to that end, we have taken a number of measures in our own organisation such as introducing mental wellbeing first aiders and integrating into line management training. Although our strategy is long term, we are encouraged by the response to date as evidence of the positive impact that the campaign is having on the profession.

Law Society – Solicitor Brand Campaign 2018

The Law Society is the professional body for solicitors in England and Wales. Our role is to protect the reputation of the solicitor profession and promote the use of solicitors above other sources of legal advice. Our ‘Solicitors. Here to Help’ campaign – a multi-channel campaign using online and outdoor advertising, VOD and YouTube advertising, regional and business press advertising, and social media activity – reached millions of people nationally and exceeded 92% of our KPIs. With a budget of just £400K, our 2017/18 campaign reached 4.1 million people through rail advertising, 76.9 million passengers through London Underground advertising, and garnered 9.1 million social media impressions.

National Landlords Association – Raising Awareness of County Lines Gangs

The National Landlords Association is supporting the Home Office with their ongoing campaign to raise awareness of County Lines and the impact is has on those living and working in the private rented sector. Landlords have responsibilities in the fight against crime, but few are aware of the extent of these.

‘County lines’ is a term for urban gangs supplying drugs to suburban areas, market and coastal towns, using dedicated mobile phone lines and getting children and vulnerable people to courier drugs and money. These gangs often use rental properties as a base for their activities.

We’re using our communications channels to target our members and other landlords to raise awareness and decrease the number of privately rented property used for criminal activity.

Police Federation of England and Wales – Protect the Protectors

Can you imagine going to work and getting assaulted? Coming home with two black eyes on Christmas Day?
Our Protect the Protectors campaign changed the law not just for police officers, but for all emergency service workers, getting harsher sentences for those who assault them. Our research found that officers were being subjected to a high volume of assaults but were just accepted as ‘part of the job. ’ An estimated 2.4 million assaults were happening each year – an officer was being assaulted every four minutes. Our Protect the Protectors campaign was launched – to gain better protection for officers; to change the law and get greater penalties, and to get officers to accept being assaulted is not part of the job. Working with other emergency services and using real life cases studies, our integrated campaign used owned and earned channels to tell emotive stories from those who had been beaten, stamped on, stabbed and punched. From those who had their teeth knocked out. Their hair pulled out. Their bodies slashed, scratched and stabbed. Left bruised, broken and hospitalised. For just trying to protect the public. In November 2018 the Assaults on Emergency Workers (Offences) Act became law.

RTPI – Diversity and Equality

In 2015, a report into levels of diversity within British businesses positioned town planning at the bottom of a list of professions. Trudi Elliott, RTPI chief executive at the time, tasked us to look at fresh ways to address the issue. Following consultation with the RTPI, we wanted to do two key things:

– Demonstrate how The Planner had evolved to reflect the importance of the diversity debate to the sector.
– Deliver a new campaign initiative that crystallised this issue both to The Planner’s 23,000 print audience and to a far wider audience of interested parties in the built environment professions online.

We know we’re on the right track and will stay on it. We have a genuine commitment to addressing inequality and prejudice – whether intentional or not – in the planning profession, and doing our bit to redress the balance.

Railway Industry Association – Campaigning for Rail Sectoral Growth

The Railway Industry Association (RIA) represents 280+ companies in the rail supply community. Over the past two years, RIA has revitalised its Public Affairs and lobbying activity over the past few years, and is now lobbying effectively for sectoral growth. It has done so through key campaigns covering rail funding, electrification, and by showcasing the value of the sector to MPs. These campaigns have helped promote the rail supply community to politicians, the media and key stakeholders, ensuring that those that build, maintain and enhance the UK railway system have their voices heard by key decision makers.

thirtyone:eight – Safeguarding children and vulnerable adults

Since our conception as the Churches’ Child Protection Advisory Service, 40 years ago, our offering has hugely evolved but this wasn’t reflected in our branding and positioning. We were getting lost in the conversation and struggling to recruit new members due to people’s preconceptions based on our name. We knew we needed a radical change and a rebranding, relaunch campaign strategy that would accurately reflect the cause, who we are, what we do and enable us to ultimately protect more children and vulnerable people.

British Dietetic Association – Andy Burman

Andy has led the BDA for over 15 years and created significant business growth and organisational impact, ensuring the organisation proves fit for purpose and is now an award winning and internationally recognized association. Andy has adopted an empowering style of leadership and management whereby staff own and lead all major developments. Under his leadership the senior management team have a blend of external roles, including director and trustee roles on national and local bodies, leadership roles within the TUC and key staff being part of wider networks with peers in the association sector. This creates more joined up thinking and knowledge sharing, and the contribution of best practice knowledge to the BDA from outside.

Builders Merchants Federation – John Newcomb

The Builders Merchants Federation (BMF) story over the past seven years has been one of increasing success and John Newcomb, BMF CEO, has played an instrumental role .John has developed a highly capable team to service the interests of the BMF’s rapidly growing membership He has overseen the introduction of a raft of initiatives designed to broaden the BMF’s relevance and appeal and add real value to members’ businesses These have contributed to membership diversification and a 101% growth in member numbers. John has also taken a proactive stance to ensure the voice of merchants and building materials suppliers is heard by policy makers at national and local level In his role as President of UFEMAT, the European Association of National Builders Merchants Associations and Manufacturers, John is determined to ensure that the ties between UK merchants and our European partners remain as strong as ever. Having faced a financial deficit in 2012, when John joined, today the BMF is in an excellent position of financial strength with a healthy balance of income from subscription (45%), and training, commercial events and services (55%) The leadership of John Newcomb lies behind this success.

British Retail Consortium – Helen Dickinson

The British Retail Consortium is the leading industry body for retail. Their members employ over 1.5 million people in the UK – over half the industry. Working closely with the members, the BRC drives positive change to create an economic and policy environment that enables retailers to thrive and consumers to benefit. In the last twelve months they have expanded their membership which now includes many digital businesses such as ASOS, eBay and Amazon; collaborated with trade organisations to influence thinking on Brexit, Strong Customer Authentication and retail crime; launched the BRC Retail Leadership and Management Apprenticeships; and acquired OSS Retail, allowing us to create leadership development programmes. And the numbers don’t lie. Their latest CEO survey gave a net promoter score of +24; social media following is up across all channels; webinars have attracted over 1,600 participants; and their national media coverage has more than doubled. Together, they mobilised the collective firepower of their 50-strong team to take on the many challenges facing retail. The industry may be undergoing a period of unprecedented transformation, but under Helen’s leadership they continue to adapt in order to shape a better future for their members and the customers they serve.

Chartered Institute of Environmental Health – Anne Godfrey

CIEH has recently gone through a period of much needed transformational change. We had been slow to react to the twin impacts of the recession and austerity on our practitioners and our organisation. By failing to update our membership model, learning pathways and governance we had seen a ten-year decline in membership numbers and twelve years of significant financial losses. We are now two and a half years into a three-year strategy which has rescued CIEH from insolvency and ensured the future of the professional body. Key to the creation and delivery of this strategy was the arrival of Anne Godfrey as Chief Executive.

National Landlords Association – Richard Lambert

Richard Lambert has been the CEO of the National Landlords Association (NLA) since October 2011. Shortly after he started, Richard introduced the first corporate strategy to increase the professionalisation of the NLA. This led to a 50 percent increase in membership and an increase in revenue of 30 percent over five years. In early 2018, the NLA was restructured to create a more member-centric and collaborative organisation. The restructure involved moving from seven function-based departments to a more integrated directorate structure. Member engagement is a key driver for Richard, and was one of the main reasons for the restructure. Alongside a 6.1 percent increase in membership to cement the NLA’s position as the largest landlord association in the UK, results of the member engagement survey, conducted in October and November, demonstrate the favourable light in which NLA members see the organisation.

The Royal College of General Practitioners – Valerie Vaughan-Dick

Valerie Vaughan-Dick was appointed as Chief Operating Officer of the Royal College of General Practitioners in November 2017. Prior to this, she was the RCGP Executive Director of Planning and Resources for two years and has had a long career in senior roles in civil service, the National Audit Office and the public sector. Valerie is a leader by example who strongly reflects the purpose and values of RCGP which is to raise the standard of patient care by supporting GP Training and Education. She is an enthusiastic supporter of new ideas, learning and discovery of innovative ways to improve services for its membership, the profession and the College workforce. She is the leading figure and at the forefront of the College’s Culture Change Transformation Programme, playing a central role in helping the College to engage more openly with others and to spotlight successes. Valerie has helped to enhance the College’s international profile and work to champion general practice and primary care globally and works in partnership with the RCGP Leadership Team to achieve this. Her ‘drive and passion’ is to make the organisation the very best it can be for staff, members and patients across the UK and globally.

British Horse Society – British Horse

Founded in 1947, the British Horse Society is now the largest and most influential equestrian charity in the UK with over 100,000 members. We protect and promote the interests of all horses and those who care about them, including over 3 million people in the UK who ride, own, and love horses. The BHS want to help everyone get the most out of their relationship with horses. We offer world-class qualifications and an approvals system awarding quality instruction and care, a strong voice in access, safety and welfare issues, and support and guidance in all areas. We’re dedicated to improving the lives of horses across the UK.

Federation of Small Businesses – First Voice

For many years First Voice has been an invaluable part of membership and a crucial marketing and communication tool for the Federation of Small Businesses (FSB). First Voice is the highest circulating business magazine in the UK and continues to provide the most comprehensive and significant business news and advice; in accordance with the FSB’s strap-line, ‘Experts in Business’. The FSB is a trade body representing small and medium size businesses, and has an excess of 150,000 members. First Voice serves everyone under this umbrella.

Institute of Leadership & Management – EDGE

EDGE is the quarterly magazine of The Institute of Leadership & Management. The magazine is a prime channel to communicate our latest research and knowledge of leadership thinking and practice in an enjoyable and accessible format that adds proven value at all stages of a leadership journey. It is distributed to over 20,000 individual members and available to view digitally by an additional 11,500 individuals as part of our multi-channel engagement strategy. The magazine is exclusive to our membership offer, distributed directly to members’ doormats or desks. It features an eclectic range of the highest quality leadership-related content, developed by experts. The production quality is market-leading and the premium-feel design and finish ensures long shelf life and desirability. EDGE stands out from the crowd for all the right reasons.

Institution of Mechanical Engineers – Professional Engineering

By April 2018, Professional Engineering risked sliding into irrelevancy. Readers were frustrated by an increasing dependence on human-interest stories, while technical topics were light on detail. A relaunch by a passionate and knowledgeable team put Professional Engineering back on track, while exceeding client and reader expectations. The 55,000 or so readers of Professional Engineering work across the engineering spectrum. Step one was to keep this complex readership engaged by bringing together technical, challenging content (presented in a modern, accessible way) that satisfied their sector-specific needs, along with forward-thinking reporting that encouraged them to explore new themes. The relaunched Professional Engineering is also now focused on the future and tackles global stories. And its content is incorporated into a new structure, with sections that align with the IMechE’s objectives. The results? Editor Amit Katwala was named Editor of the Year 2019 by the Association of British Science Writers. The IMechE is thrilled. Reader engagement is rising. Members can once again be proud of their magazine, which leads the conversation in engineering.

National Landlords Association – UK Landlord

UK Landlord is a magazine for landlords, by landlords, with the best interests of our members at its core. Not only is the magazine of sleek design and high quality, and delivered in an environmentally conscious biodegradable protective sleeve, it is designed to provide the reader with timely, practical content, as well as thought provoking articles. When it comes to content, our strategy is simple: create and craft great content that is worth reading and it will be read. We ensure all our content is tailored to the needs of our members, and their needs will drive our engagement. The strength of our content derives from the variety and mix of ideals. Landlords are busy people, and the fact that 9 in 10 members regularly read UK landlord is testament that our content is worthy of their time.

Royal Institution of Chartered Surveyors – Modus

Disruptive technology, climate change, tectonic geopolitical power shifts: that times are changing is beyond doubt. And if you’re a member of the Royal Institution of Chartered Surveyors (RICS) – working in the complex world of construction, land or property – the opportunities and threats brought about by these changes are particularly stark. How we respond will determine the sustainability of the built and natural environment both now and for generations to come. That is why we created Modus: a magazine aimed at inspiring both Chartered Surveyors, and those considering a career in this profession in future, to embrace revolutionary change, not business-as-usual. We ask the big questions, such as: how can we harness the power of data and technology to improve the lives of people? How can we move more quickly in addressing air pollution, one of the planet’s biggest killers? And how can the built environment help limit global warming to less than 2˚C? With printed copies sent to over 82,000 industry professionals worldwide, and online content available to all visitors to the RICS website, Modus hopes to inspire RICS professionals to think strategically, seek partnerships in different circles and engage open-mindedly to create better built environments.

Country Land and Business Association – Land & Business

The CLA is the membership organisation for owners of land, property and businesses in rural England and Wales. For more than 100 years it has been ensuring rural landowners have the security, certainty and support they need. Land & Business (the CLA member magazine, published by Redactive Media Group) is distributed to all CLA members across England and Wales. The magazine is a core benefit of being a CLA member, and contains essential information on how to successfully run a rural business. It offers a spread of news, in-depth features and practical advice.

Institute and Faculty of Actuaries – The Actuary

The Actuary is the membership magazine of the Institute and Faculty of Actuaries (IFoA). Written by actuaries, for actuaries, it is distributed monthly to its 32,000 members worldwide. Over the eight years that Redactive has been publishing The Actuary, it has undergone a raft of significant editorial, design and content brand extension developments. In 2018, our latest research survey yielded the best-ever reader satisfaction results, and digital engagement was significantly up year-on-year. The Actuary puts the advancement of actuarial thought leadership, technical expertise and unique non-professional journalism at the heart of its editorial strategy. It is a highly valued resource allowing IFoA members to participate in the development of progressive, specialist content that is often utilised by external stakeholders and international research communities alike. It is this sense of ownership which is the key to its success.

Institute of Workplace and Facilities Management – Facilitate

Over 14 years since its launch, FM World had established itself as the leading title in a crowded marketplace for the nascent facilities management sector. The British Institute of Facilities Management (BIFM) had much to be proud of in FM World, which comprised a multi-platform communications portfolio comprising magazine, website, job board and daily e-news service. These combined products already dominated their marketplace in terms of quality, authoritativeness and member satisfaction, providing BIFM with a highly valued benefit. But when the institute underwent a significant change of identity towards the end of 2018, the magazine had to respond.

The Electrical Contractors’ Association – ECA Today

ECAtoday is a quarterly print and online magazine produced by industry-leading engineering services trade body ECA, in partnership with digital communications business Voltimum. The magazine is aimed at medium-to-top management readers from across the electrotechnical and engineering services industry, including (but not restricted to) ECA members, and other stakeholders and decision makers. ECAtoday speaks to the whole industry (not just ECA members), and to large and small organisations. It covers technological developments such as smart cities, renewables, the Internet of Things and virtual reality, and significant business-related developments of interest to readers.

Law Society of Scotland – The Journal

The Journal, the Law Society of Scotland’s monthly member magazine, has achieved its highest ever rating in the Society’s annual member survey: 90% agree The Journal is a good quality, trusted magazine. The Journal reflects the Society’s mission to be a world-class professional body for Scottish solicitors. Each issue is packed with advice for solicitors and their businesses, covering legal developments and hot topics in the profession, together with ethics, practice management and career issues, while promoting the great range of work carried out by the Society for members and in the public interest. As a member magazine it also provides a platform for views and is allowed editorial independence by the Society, with production contracted out and a qualified solicitor as editor. Members receive the magazine free; costs are recouped through advertising. Its biggest challenge is to remain relevant to all members across the wide spectrum of legal practice. It meets this by combining features relevant to the profession generally, with regular articles focusing on the main practice areas, and others visiting more specialist topics from time to time, all while staying as topical as possible. With its companion website The Journal comprises an invaluable resource for legal professionals.

Nautilus International – The Nautilus Telegraph

Nautilus International is the trade union for maritime professionals at sea and ashore, representing 22,000 workers including ship masters (captains), officers, ratings, officer trainees (cadets) and shipping industry personnel. The Nautilus Telegraph is the Union’s flagship monthly magazine, providing industry news, information from inside the Union, members views, campaign updates, SMT profiles and in-depth features on industry topics. It is well regarded throughout the industry for both its editorial insight and production value. All of Nautilus’s 22,000 members are entitled to receive a copy of the printed magazine as part of their membership package and the magazine is also distributed to a number of additional subscribers within the industry.

Royal Town Planning Institute – Recruitment Campaign

In 2013, RPTI launched a new magazine brand for members, The Planner, to drive engagement, present a tangible member benefit and provide intellectual capital for the Institute in both the UK and globally. The backbone to The Planner’s commercial delivery has always been recruitment advertising. The magazine was launched to compete against an existing magazine which until 2013 had been the RTPI’s official magazine and sent to all members. The clear strategic priority since launch has been to educate RTPI members that The Planner is now the only official magazine and job board. The ongoing communication and education campaign being ‘This is your job board; use it’ in order to build and protect critical revenue to sustain the magazine as a key member benefit, as well as cementing the RTPI’s credentials as custodians of career support.

Association of Corporate Treasurers – The Treasurer

ACT is the chartered body for treasury and sets the benchmark for industry excellence across the world. With its internationally recognised suite of treasury qualifications and focus on continuing professional development – through conferences, briefings, publications and thought-leadership events – it helps define industry standards. When we started to work with the ACT on The Treasurer seven years ago, the client told us we’d never get a treasurer to open up for the magazine, and that we definitely wouldn’t get one on the cover of what was at the time a commercially driven publication with little editorial integrity. In fact, it’d be a ‘bonus’ if members read it. Seven years on, our transformation of an unconfident and dry publication into an authoritative must-read was epitomised by a 40th anniversary issue that featured more than 40 treasury professionals from around the globe. By putting human stories at the heart of our editorial, we’re able to cut through what is usually considered a dry subject. We celebrate the life of the industry through its people.

Chartered Institute of Environmental Health – Environmental Health News

CIEH has been the voice of the environmental health profession since 1883. Like many professional bodies, CIEH has recently gone through a period of much-needed transformation. We are now two and a half years into a three-year strategy, which has rescued CIEH from insolvency and ensured the future of the professional body. Environmental Health News (EHN) is the magazine for CIEH members. Our objective was to reimagine EHN and its audience. We also needed to improve its reach by creating relevant content across print and digital. Editor Sarah Campbell has built a team of new contributors and member voices to make sure every piece of content is relevant, grabs attention and is created with a clear understanding of its objectives. To help EHN stand out in a crowded market, we introduced challenging covers, clear signposting and navigation, strong use of typography, considered layouts and more impactful visual elements. Following the redesign, feedback has been exceptionally positive. Members say that EHN is the most valuable part of their membership, with this KPI increasing by 18%. Those rating the magazine content as ‘excellent’ have increased by 13% and those rating the overall value of the title as ‘excellent’ have increased by 25%.

Chartered Institute of Public Relations – Influence

Three years ago, the idea of introducing a print magazine to a highly switched-on audience of professional communicators in this ‘always on’ digital age seemed almost counterintuitive. But roll the clock forward to today and “the UK’s most authoritative public-relations journal” has far surpassed its original membership-retention, engagement and brand-awareness objectives. The title pushes so many boundaries that editorial brainstorm meetings to plan each issue are a challenge. It’s not enough to talk about George Osborne; it has to be an exclusive interview – that makes it on to the Today programme. It’s not enough to get jobbing commentators to write surface-scratching articles; it has to be the likes of philosopher Alain de Botton or historian Yuval Noah Harari. It’s not enough to take an outside look at secretive organisations such as Allergan (maker of Botox); writers have to take a good look in the cupboards. Influence has to be packed with content you can’t read anywhere else. With its signature theme tune, a tabloid cover, a Barbie cover shoot and a blank spread to launch a mental health campaign, Influence has changed the conversation around the power of print magazines in a digital age.

Chartered Institute of Waste Management – Circular

As competition for resources intensifies, the economic and social consequences of poor resource management become ever more serious. The safe and professional management of resources throughout their life cycle is therefore an increasingly urgent priority. CIWM exists to help industry professionals make better decisions about how these resources are managed. CIWM’s content strategy needed to reflect these changes, and to meet members needs and aspirations in this fast-changing world. With this in mind, CIWM launched Circular magazine and Circular Online. It aims to excite and challenge a professional audience, setting the agenda for the resources sector debate, while engaging CIWM members in a way that is valuable, informative and enjoyable.

Institute of Internal Communication – Voice

Voice is the quarterly print magazine exclusively for members of Institute of Internal Communication. Voice is rich in practical, useful content for IC practitioners – in-depth features, key research and opinions from around the industry. Voice is an essential tool for internal communicators to gain knowledge about their work and talk openly to their peers – sharing experiences and solutions to common issues.

National Association of Funeral Directors – Funeral Director Monthly

Funeral Director Monthly is the membership magazine of the National Association of Funeral Directors. FDM is designed to engage and inform not only the funeral sector, but also to provide a reference point for a wider stakeholder audience that helps to shape discussions about death – and position the funeral sector in a positive and progressive light, at a time when it is under intense media and regulatory scrutiny. The magazine carries news about the NAFD’s media/parliamentary campaigns, features on education, professional development and the latest products and services. Each issue of FDM also carries news/business issues related to end of life planning, employment law changes, health and safety and business development topics. With the funeral sector currently under investigation by the Competition and Markets Authority, the magazine is a focal point for NAFD strategic communications – informing the membership about the progress of the market investigation, its potential impact and to engage with it. Readers of FDM include qualified funeral directors, new/prospective entrants to the industry, students of the NAFD’s qualifications programme, MPs with an interest in bereavement issues, journalists, tutors training within the profession, celebrants, the clergy, cemeteries, crematoria, manufacturers and distributors.

Pensions Management Institute – Pensions Aspects

Pensions Aspects is The Pensions Management Institute’s (PMI) monthly member magazine. Building on the successful rebrand of the magazine in 2018, which introduced a vibrant and playful design distinctive from traditional pensions publications, 2019’s aim was to create a content and digital strategy to take the publication to the next level. Having introduced a range of new features to cater for our diverse membership, our members rated Pensions Aspects as the top industry publication as a means of staying informed about the industry over 7 other publications. It was also rated as the top member benefit. The magazine holds a significant advantage in helping to promote other PMI activities, evident through the close alignment of the magazine with Pensions Aspects Live conference, which brings many of the articles and topics in the magazine to life with live discussion in an interactive environment. The new dedicated Pensions Aspects website has transformed our digital offering from a PDF magazine behind a members-only login wall, to a dynamic, interactive forum. This year’s innovations have not only facilitated one of the Institutes key aims of providing our members with insight and learning, but further strengthened PMI’s reputation as the go-to association for pensions professionals.

Association for Project Management – APM Project Management Awards 2018

The Association for Project Management (APM) Project Management Awards was introduced in 1993 as a small one-off event. In the 25 years that followed, the Awards has grown in both size and credibility, now welcoming more than 600 people to London each November to celebrate achievement in the project profession. In 2018, reflecting APM’s strategic aims, the Awards set out to achieve a broader reach across the profession than ever before whilst ensuring a judging process that was second to none. The result was unprecedented. More entries, more attendees and more judge applications than ever before marked a record-breaking year – and a ‘coming of age’ for the event.

This is the story of the 2018 APM Awards, the event with an aim to recognise success in the project profession and give credit where it is deserved. The response of the project community, reflected in the attendance, engagement and interest in the 2018 Awards was not only testament to, but strengthened the success of, that aim. Here we explore the methods used to improve the judging process, increase diversity of entrants and produce a ceremony that has been referred to as ‘The Oscars of the Project Profession’.

Hire Association Europe and Event Hire Association – Hire Awards of Excellence

The Hire Awards of Excellence (organised by HAE EHA) is an annual event that started in 2008 with the aim of bringing the hire industry together for an evening that celebrates outstanding achievements of companies and individuals in our sector. Since then, the awards have been developed from a midweek celebration to a prestigious award ceremony and a highly anticipated highlight of the year for both HAE EHA and its members. The awards not only encourages companies to demonstrate how they have successfully met stringent criteria laid down by the association, but asks them to nominate individuals who have shown excellence throughout the year, who truly make the industry great.

Meetings Industry Association – miaList

The Meeting Industry Association’s miaList is an ideal example of how, meeting its objective of championing business excellence, the trade body has developed and delivered a unique and innovative awards programme exceeding expectations. Offering individuals, who wouldn’t normally have the opportunity to receive the formal plaudits offered by the sectors’ other award schemes, as well as the unique judging process, sets the miaList apart. Building on the association’s core aims of showcasing excellence and raising the profile and importance of the industry, the awards also support the sectors’ continued problem of staff retention providing a platform to boost morale and obtain peer recognition. Through clever use of sponsorship and commercial partnerships, as well as being free to enter and offering tables at the high-profile celebratory lunch at a minimum price to cover costs, ensures the miaList is accessible to all organisations across the business meeting and events sector in the UK and Ireland. Thanks to its continual evolution, the miaList has quickly become the ‘must attend’ event of the industry’s year, offering a fantastic platform to shine a spotlight on the sector’s outstanding talent while networking and entertaining industry colleagues and clients.

Police Federation of England and Wales – Police Bravery Awards

This significant event for policing was established to celebrate and honour police officers who have gone above and beyond the call of duty. Nominations are invited from forces across the country and selected by a panel of judges, including senior officers from the policing community. Over time the event has moved from a showbiz affair with celebs, to one which is purely focused on celebrating the officers and their brave acts, aiming to give nominees a unique day to remember and to push positive PR stories within the media, to counteract negative coverage The event starts with a lunchtime reception at 10 Downing Street, hosted by the Prime Minister and Home Secretary, and is followed by an evening reception and gala dinner at a top London hotel, where the winners are announced. Close coordination is required with Downing Street, the Home Office, 43 police forces and federations throughout the country, the sponsor, the judging panel, the venue and event production company. The end result is a celebratory event, one which Chief Constables state is a highlight in their calendars and one which leaves a lasting memory on officers and invited guests, generating positive media coverage for a much-beleaguered police service.

The Royal Society for the Prevention of Accidents – RoSPA Health and Safety Awards

The Royal Society for the Prevention of Accidents (RoSPA) is a charity that has been at the heart of accident prevention for more than 100 years and is privileged to have the Patronage of Her Majesty The Queen. Our mission is to facilitate the exchange of life-enhancing skills and knowledge to reduce serious accidental injuries. Having evolved since its origin in 1956, the RoSPA Health and Safety Awards are widely regarded as the leading means of celebrating and recognising excellence in health and safety management. With almost 2,000 entries across 30 countries, RoSPA Award entrants protect circa 7 million employees across all industry sectors. Combined, the three annual ceremonies host more than 2,500 guests at the evening gala dinners and almost 4,000 at the daytime ceremonies. Data from the entries feeds into RoSPA occupational health and safety policy work and a community of RoSPA Award winners has been established to share best practice. Constantly battling against the “elf and safety” culture, RoSPA Awards are seen as the “ones to win”, adding fun and glamour to the industry.